T&Cs – Monthly Zoo Pass Membership
- By signing up to our monthly zoo passes, you will be entered into a 12-month membership which is non-refundable and cannot be exchanged, transferred, or cancelled at any time in the 12 months.
- First payment will be taken on the day of signing up. Monthly renewals will then be taken out on the same date each month.
- Continuous payments are taken from your credit or debit card. Where a payment fails your membership will continue for a 7-day grace period whilst you provide us with alternative card details.
- Call of the Wild Zoo has the right to cancel your zoo passes at any time if the card details have not been updated accordingly or if monthly payments have been declined.
- Monthly Memberships will be auto-renewed after 12 months, it is the pass holder’s responsibility to cancel the pass if necessary. This can be done via your online account or by contacting our retail team.
- When you collect your annual pass cards at the ticket desk, you must provide a photo ID before we can issue your annual pass/gain entry. Failure to do so, can result in entry refusal or being charged for admission, which is non-refundable.
- Call of the Wild Zoo reserves the right to request proof of age to ensure the correct pass type is purchased.
- A valid Monthly Pass must be physically shown to enter Call of the Wild Zoo. Photocopies or photos of cards will not be accepted for entry.
- Any monthly Pass found to be used fraudulently, will be confiscated.
Any lost, defaced or spoiled passes must be replaced at cost to the Zoo Passholder. - Lost or replacement monthly passes are charged a non-refundable fee per pass to cover additional administration and costs of processing a replacement. There will be a £3 fee for replacement cards.
- A monthly pass is valid for as many visits as required from date of processing for one year (except Christmas day) during normal opening hours and subject to the standard terms and conditions of entry.
- Monthly Pass entry may not always include pre-bookable or special events.
- Call of the Wild Zoo reserves the right to request proof of age to ensure the correct pass type is purchased.
- Call of the Wild Zoo has the right to change over the type of monthly pass accordingly if the customer’s age has changed.
- Call of the Wild Zoo operates a zero-tolerance policy with physical or verbal threats towards its staff or physical damage to its facilities and property. Any passholders behaving inappropriately will be denied access or told to leave the park immediately.
- Visitors with disability who have purchased a monthly pass are permitted to bring a carer to enter with them free of charge during a visit. Please be advised this is free for only 1 assistant and evidence of being a carer should be shown i.e., DLA/PIP Letter or access card.
- Personal assistants/Carers are admitted supporting the guest named on the monthly pass with their visit. A personal assistant may not use a guest with their pass without the guest being present.
